Refund Policy

At Lumo Codex, we provide digital and IT services such as website development, mobile application development, software solutions, and digital marketing services. Due to the nature of digital services, all payments made to our company are generally non-refundable.

By purchasing any of our services, you acknowledge and agree to the terms described in this Refund Policy.

1. No Refund Policy

All payments made to Lumo Codex are considered final and non-refundable. Once a payment has been processed for any service, product, consultation, or development project, no refunds will be issued under normal circumstances.

This policy applies to all services including but not limited to:

• Website Design and Development
• Mobile Application Development
• Software Development
• Digital Marketing Services
• Cloud Services
• IT Consulting
• Custom Software Projects

2. Reason for No Refund Policy

Since our services involve digital work, intellectual effort, technical resources, and project planning, once work has begun or resources have been allocated, it is not possible to reverse the effort invested.

Therefore refunds cannot be provided once payment has been made.

3. Project Cancellation

Clients may request cancellation of a project before development begins. However, even in such cases administrative charges and consultation charges may apply.

If development or work has already started, cancellation does not guarantee any refund.

4. Service Modification

Instead of refunds, we may offer service adjustments or modifications if both parties agree. This may include:

• Adjusting project scope
• Changing service plans
• Extending project timelines

5. Payment Disputes

Any payment disputes should be reported to our support team immediately. We will review the issue and attempt to resolve it fairly.

However, initiating fraudulent chargebacks or payment disputes without contacting us may result in permanent suspension of services.

6. Client Responsibility

Clients are responsible for reviewing service details, pricing, and project scope before making payments.

By completing payment, the client confirms that they understand and accept this Refund Policy.

7. Exceptions

Refunds may only be considered in exceptional cases where:

• Duplicate payment has been made
• Payment processing error occurred
• Legal or regulatory requirements demand a refund

Such cases will be reviewed individually by our management team.

8. Changes to Refund Policy

Lumo Codex reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page.

9. Contact Information

If you have any questions regarding this Refund Policy, please contact us:

• Company: Lumo Codex
• Website: https://lumocodex.com
• Email: info@lumocodex.com
• Phone: +91 9981726020
• Location: Bhopal, Madhya Pradesh, India

By using our services, you agree to this Refund Policy.